Eligibility

 

• Returns are accepted within 14 days of delivery if the item is defective, damaged, or not as described .

• Items must be unused and in original packaging.

 

 

Process

 

• Contact us at [your support email] with order details and reason for return.

• Once approved, return instructions will be provided.

 

 

Costs

 

• If the return is due to supplier fault (damage, wrong item), supplier covers return shipping.

• If due to buyer’s choice (wrong size, changed mind), customer may need to cover return shipping (depending on supplier’s terms).

 

 

Refunds

 

• Refunds are issued to your original payment method after the supplier confirms return.

• Modalyst’s 5% service fee is refunded separately upon request